Privacy Policy

Effective Date: November 2026

Clear Communication Solutions, LLC (“CCS,” “the Company,” “we,” or “us”) respects your privacy. This policy explains how we collect, use, share, and protect your information when you visit this website (the “Site”), contact us, complete the Clarity Questionnaire, or take part in our training, coaching, and speaking services. It also explains the choices you have.

CCS is a people business. Every coaching conversation, workshop, and keynote is led by a real person who is accountable for it. We keep that true in how we handle your information and in how we use technology, including AI.

1. Information We Collect

Personal Data you give us. When you use the Site or work with us, you may share:

- First and last name
- Email address and phone number
- Company or organization name and job title
- Anything you submit through our Contact forms or newsletter sign-up
- Registration, participation, and progress information if you join a course or digital training
- Billing contact details and invoice information if you purchase services. Payment card and bank details are collected by our payment provider, not stored by CCS.

Please do not include sensitive personal information in our online forms, such as health details, government ID numbers, or financial account numbers. Please also avoid sharing private details about other identifiable people. If you need to share something sensitive for your coaching or training, contact us first and we will agree on a safe way to do it.

Usage Data. We collect some information automatically when you use the Site, such as your device’s IP address, browser type and version, the pages you visit, the date and time of your visit, the time spent on pages, and other diagnostic data.

2. How We Use Your Information

We may use Personal Data to:

- Respond to your inquiries and learn whether our training, coaching, or speaking services are a good fit for you
- Follow up on Clarity Questionnaire and Contact form submissions. A member of the CCS team reads these.
- Schedule, deliver, and follow up on coaching, training, and speaking engagements
- Send invoices and keep business and accounting records
- Send newsletters, updates, or marketing messages if you have opted in. You can unsubscribe at any time.
- Give you access to our digital training and course platform.
- Maintain, secure, and improve the Site and our services
- Understand how people use the Site and how well our marketing works
- Meet our legal obligations

3. How We Use AI: Human First, Human Last

We may use AI tools to support parts of our work, such as brainstorming, outlining, summarizing, drafting, and formatting. We use them on purpose and in limited ways, and a person is in charge from start to finish. These are our commitments.

1. A person starts the work and a person finishes it. Our team decides what is needed. A CCS team member reviews, edits, and approves any AI-assisted work before it reaches you.
2. People make the decisions that matter. We do not use AI to decide whether to accept you as a client, to score or rank you, or to replace the coaching, judgment, and relationships at the center of our services.
3. We protect your information. We do not enter your personal information, Clarity Questionnaire answers, or confidential client information into public or consumer AI tools. When AI tools are used with information connected to you or your organization, we use business-grade tools with settings that [prevent our inputs from being used to train the provider’s AI models, where available], and only as permitted by you, your organization, or our agreement with you. Please note that an AI provider may still process and temporarily keep information in order to deliver its service, under its own terms. This policy does not by itself give us permission to put confidential client information into an AI tool.
4. AI-Assisted Recording and Transcription

We may use AI-enabled tools to record, transcribe, summarize, and organize coaching sessions, training sessions, and other professional meetings. These tools help us capture key discussion points, document commitments, identify action items, support continuity between sessions, and improve the client experience. We provide advance notice and obtain consent or other appropriate authorization before recording or transcribing sessions, as required by applicable law and our client agreements. Recordings, transcripts, and AI-generated summaries may contain personal or confidential information. We limit access to authorized individuals who need the information to provide services, manage the engagement, or fulfill agreed responsibilities. We take reasonable steps to protect these materials and handle them according to our confidentiality obligations, applicable agreements, and data retention practices. AI-generated summaries are reviewed as appropriate before being relied upon or included in client deliverables. AI does not replace the professional judgment, confidentiality responsibilities, or personal relationships central to our coaching services.

1. We stay accurate and honest. We check AI-assisted work for accuracy, bias, and tone. Our stories, testimonials, and client results come from real people and real experiences. We do not use AI to invent them.
2. We are open about it. If AI plays a meaningful role in something we deliver to you, we will tell you. You are always welcome to ask how we use AI in your work with us.
3. We keep learning. We review our approach regularly and will update this policy as our practices change.

Questions or concerns about our use of AI can be sent to leadership@clearcommunicationsolutions.com

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, improve visitor experience, analyze website traffic, and understand how people interact with our content.

Analytics and Website Performance

We use Google Analytics to collect information about website activity, such as pages visited, visit duration, general geographic location, device and browser information, and how visitors navigate our website.

This information helps us understand website performance, identify opportunities for improvement, and evaluate our communication and marketing efforts.

Cookies and Third-Party Technologies

Our website and integrated third-party services may use essential, functional, and analytics cookies or similar technologies. These technologies may collect certain information automatically, including device identifiers, IP addresses, and browsing activity.

Your Choices

You can manage or disable cookies through your browser settings. Where required by applicable law, we provide appropriate choices for nonessential cookies and tracking technologies.

Disabling cookies may affect certain website features or functions.

You can learn more about Google’s data practices at https://policies.google.com/privacy.

We may update our use of cookies and related technologies as our website and services evolve. Where required, we will update our disclosures and obtain appropriate consent.

5. Service Providers We Use

Clear Communication Solutions, LLC works with third-party technology and service providers to operate our website, manage client relationships, deliver professional services, process payments, and maintain business records.

Depending on how you interact with us, your information may be processed through the following platforms:

- Bluehost: Website hosting and related website infrastructure services.
- Google Analytics: Website traffic measurement, visitor analytics, and website performance insights.
- Calendly: Appointment scheduling, meeting coordination, and related communications.
- Dubsado: Client relationship management, proposals, contracts, questionnaires, onboarding, invoicing, and workflow automation.
- Wave: Invoicing, accounting, and financial record management.
- QuickBooks: Accounting, financial reporting, and business record management.
- Stripe: Electronic payment processing and transaction management.
- Zoom: Virtual meetings, webinars, coaching sessions, training delivery, recording, and transcription.
- Zapier: Automation and transfer of information between connected business applications.
- OpenAI (ChatGPT): AI-assisted research, brainstorming, drafting, analysis, content development, and business productivity.
- Anthropic (Claude): AI-assisted research, writing, document analysis, content development, and business productivity.

We may also use other providers for professional assessments, digital learning, cloud storage, email communications, and administrative support.

These providers may process personal information on our behalf or operate under their own privacy policies and legal responsibilities.

We take reasonable steps to limit information sharing to what is necessary for business operations and service delivery. We review available privacy and security settings and use appropriate safeguards in accordance with applicable legal and contractual obligations.

The use of these platforms does not mean that all client information is shared with every provider. The information processed depends on the specific services, systems, and activities involved.

6. How We Share Your Personal Data

We do not sell your Personal Data. We may share it:

- We do not sell your Personal Data. We may share personal information in the following circumstances:

- - Service Providers: With trusted technology and professional service providers who assist with website operations, scheduling, payment processing, communications, assessment administration, coaching, training, and other business activities.
  - CCS Associates and Subcontractors: With authorized coaches, facilitators, consultants, and administrative team members involved in delivering services or supporting an engagement, subject to applicable confidentiality and security obligations.

- Employer-Sponsored Programs: With sponsoring organizations as described below.
  - Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or valid government requests.
  - Business Transactions: In connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal requirements.

- With Your Authorization: For other purposes when you have provided the necessary authorization.

- Employer-Sponsored Coaching, Leadership Development, and Assessments

- When an employer or sponsoring organization engages Clear Communication Solutions to provide coaching, training, or professional assessments, including Everything DiSC, EQ-i 2.0, and EQ 360, we may collect and process information related to participants’ professional development, assessment results, goals, feedback, and program participation.

- Depending on the nature of the engagement, information shared with the sponsoring organization may include:
  - Participation, attendance, and program completion information.
  - Assessment administration and completion status.
  - Individual assessment results or reports when disclosure has been appropriately authorized and is consistent with the applicable program agreement.
  - Aggregated or de-identified insights concerning program participation, leadership development themes, or organizational learning needs.
  - Other information expressly identified in the engagement agreement or participant notices.
  - Individual coaching conversations, session recordings, transcripts, and personal coaching notes are not routinely disclosed to sponsoring organizations. Any sharing of these materials must be consistent with applicable agreements, participant notices or permissions, and legal requirements.
  - Where organizational reporting is included in an engagement, we seek to present findings in ways that support organizational learning while respecting participant confidentiality.
  - Professional assessment platforms and their authorized providers may process assessment information in accordance with their own applicable privacy policies and contractual terms.
  - Participants may contact Clear Communication Solutions with questions about the information collected, used, or shared in connection with their program.

7. How Long We Keep Information

We keep Personal Data only as long as we need it for the purposes in this policy, to deliver our services, to meet legal, tax, and accounting requirements, to resolve disputes, and to enforce our agreements. How long varies by type of record. When information is no longer needed, we delete it or remove identifying details, subject to legal requirements and normal backup cycles.

8. International Data Transfers

Clear Communication Solutions is based in the United States and serves clients, organizations, and participants in multiple countries.

When you interact with our website, submit information, participate in our programs, or engage our services, your personal information may be collected, accessed, stored, or processed in the United States or other countries where our authorized service providers operate.

Data protection laws in these countries may differ from those in your country of residence.

International Data Protection

We take reasonable steps to protect personal information processed across international borders and to comply with applicable privacy and data protection requirements.

Where applicable law requires specific safeguards for international transfers, we evaluate and implement appropriate lawful transfer mechanisms. Depending on the circumstances, these may include:

- - Recognized adequacy decisions or arrangements.
  - Standard Contractual Clauses approved by the European Commission.
  - Applicable United Kingdom international data transfer agreements or addenda.
  - Other legally recognized transfer mechanisms or exceptions.

We also consider relevant contractual, technical, and organizational protections when working with service providers that process information internationally.

International Client Engagements

For international coaching, training, speaking, and organizational development engagements, we may process participant information, assessment results, program records, and related communications in accordance with the applicable service agreement and legal requirements.

Where appropriate, additional privacy, confidentiality, or data-processing arrangements may be established with the sponsoring organization.

Your Rights

Individuals whose information is subject to applicable international privacy laws may have additional rights concerning access, correction, deletion, restriction, portability, objection, or international transfers.

You may contact us to request information about our handling of international personal data and applicable safeguards.

Email: leadership@clearcommunicationsolutions.com

We will review requests and respond in accordance with applicable legal requirements.

9. Your Rights and How to Make a Request

Depending on where you live, you may have the right to:

- Ask what Personal Data we hold about you and get a copy
- Ask us to correct or delete it
- Ask us to limit how we use it, or object to certain uses
- Withdraw your consent at any time
- Opt out of the sale or sharing of your data for targeted advertising, where those laws apply

These rights may come from laws such as the EU and UK General Data Protection Regulation and U.S. state privacy laws. They are subject to conditions and exceptions.

To make a request, email leadership@clearcommunicationsolutions.com with the subject line “Privacy Request” and tell us what you would like. We may need to confirm your identity first. We will respond within the time required by law. If we decline a request and you disagree, reply with the subject line “Privacy Appeal” and we will review it again. You can unsubscribe from marketing emails at any time using the link in the email. Opting out of marketing does not stop messages we need to send about a booking, purchase, or active engagement.

10. Children’s Privacy

The Site is not directed to anyone under 13, and we do not knowingly collect Personal Data from children under 13. If you believe a child has given us information, contact us and we will review and address it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect Personal Data, including (access limits on shared files, strong passwords or multi-factor sign-in, and confidentiality and security terms in subcontractor agreements). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to This Policy

We may update this policy from time to time. We will post changes on this page with a new effective date, and will give additional notice or ask for consent where the law requires it.

13. Contact Us

For questions about this Privacy Policy, our use of artificial intelligence, or requests involving your personal information, please contact:

Clear Communication Solutions, LLC

2300 Holcomb Bridge Road
Suite 103-294
Roswell, GA 30076

Email: leadership@clearcommunicationsolutions.com

For privacy-related requests, please include “Privacy Request” in the subject line.